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TERMS

SCOPE OF APPLICATION

These General Terms and Conditions (GTC) apply to all services provided by WASH in the context of mobile vehicle cleaning. By booking a service, you acknowledge these terms as binding.

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DEFINITION

Location: The place where the vehicle care is carried out.
Customer/You: A natural or legal person who books a service with WASH.
Booking: A binding agreement for the provision of mobile vehicle care.
Service Provider/We: WASH.

BOOKING & CONTACT FORMATION

By completing the booking through our website or via direct contact, a service contract is concluded.
The booking will be confirmed by email. This email serves as proof of contract.
Bookings are only permitted from the age of 18.
Bookings must be made at least 24 hours prior to the desired cleaning appointment.
Prices are indicated in CHF, include the applicable statutory VAT, and apply as agreed during the booking process.

TERMS OF PAYMENT

Payment is made at the time of booking via Stripe or in cash on-site before the service is provided.
If there are insufficient funds for cash payment on-site, we charge a processing fee of CHF 50.00.
Card payment on-site is not possible.

SERVICE DESCRIPTION

We use environmentally friendly, non-abrasive cleaning products. The customer is responsible for making the vehicle accessible and free of personal belongings. Cleaning is carried out according to the booked package (interior, exterior, or complete).

LIABILITY

Damages or defects must be reported before leaving the cleaning location.
WASH assumes no liability for personal belongings in the vehicle, pre-existing damages, mechanical or electrical defects, and/or weather-related failures.
In cases of proven negligence on our part, liability is limited to a maximum of CHF 200.
Liability for indirect or consequential damages is excluded.

WEATHER RELATED LIMITATIONS

In case of bad weather, we require a covered or sheltered location to carry out the cleaning.
If such a location is not available, we reserve the right to cancel or reschedule the booking at short notice.

CHILD SEATS

Child seats must be removed by the customer in advance.
We assume no responsibility for their removal, reinstallation, or safety of use after the cleaning.

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LOSS / DAMAGE / COMPLAINTS

Damages or loss of items must be reported in writing within 24 hours.
In any case, our liability is limited to twice the amount of the booked cleaning price.

CHANGES & ADDITIONAL SERVICES

Changes to existing bookings must be reported at least 24 hours in advance.
Additional services can be booked on-site and are subject to charges.
We reserve the right to change prices, but any changes will be communicated before execution and require your consent.

NO-SHOW / UNAVAILABILITY

If the customer or the vehicle cannot be located at the agreed location within 30 minutes, we reserve the right to cancel the service and charge a cancellation fee of up to CHF 50.
The same applies if the vehicle cannot be opened.

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INTELLECTUAL PROPERTY

All content, processes, images, texts, and technologies of WASH are protected by copyright.

PRIVACY POLICY

Personal data is handled in accordance with applicable data protection regulations.
For more information, please refer to our privacy policy.

GOVERNING LAW & JURISDICTION

These General Terms and Conditions are governed by Swiss law.
The place of jurisdiction is Zurich, as far as legally permissible.

FINAL PROVISIONS

If any provisions of these General Terms and Conditions are invalid, the validity of the remaining provisions shall remain unaffected. Previous versions of these Terms and Conditions lose their validity upon publication. Changes to these Terms and Conditions take effect upon their publication on our website.

PRIVACY POLICY

Protecting your personal data is very important to us. This privacy policy informs you about how we collect, process, and use your personal data when you visit our website, use our online services, or otherwise contact us.

COLLECTION AND PROCESSING OF PERSONAL DATA

We collect and process personal data only to the necessary extent, for example when:

  • You make an online booking through our website

  • You contact us via email, contact form, or phone

  • You use our services

In doing so, we process, among other data, the following information: first and last name, address (for mobile services), phone number, email address, vehicle details (license plate), payment information, and booking details (date, time, location).

PURPOSES AND DATA PROCESSING

Your data is processed for the following purposes:

  • Processing and execution of your booking

  • Communication and appointment scheduling

  • Invoicing and payment processing

  • Customer service and support

  • Compliance with legal obligations

LEGAL BASIS

The data processing is based on the following legal grounds:

  • Art. 6 para. 1 lit. b GDPR (performance of a contract)

  • Art. 6 para. 1 lit. c GDPR (legal obligations)

  • Art. 6 para. 1 lit. f GDPR (legitimate interests, e.g., for service optimization or prevention of abuse)

If you give us your consent, for example for a newsletter, we process your data based on Art. 6 para. 1 lit. a GDPR.

DATA SHARING AND TRANSFER

Your data is generally not sold or rented to third parties.
Data is only shared with:

  • Payment service providers such as Stripe, for payment processing

  • Hosting providers of our website

  • IT service providers (e.g., for email delivery or booking systems)

  • Authorities, if required by law

Data transfer to third countries occurs only if appropriate safeguards according to the GDPR or the Swiss Data Protection Act (DSG) are in place.

PAYMENT PROCESSING

We use the provider Stripe to process online payments. Your payment data is transmitted directly to Stripe.

DATA RETENTION PERIOD

We store your personal data only as long as necessary for the respective purposes. Afterwards, your data is deleted unless legal retention obligations exist (e.g., 10 years for accounting records).

YOUR RIGHTS

under data protection laws, you have the following rights:

  • Access to your stored data

  • Correction of incorrect data

  • Deletion of your data (if no retention obligation exists)

  • Restriction of processing

  • Data portability (if applicable)

  • Withdrawal of given consent

  • Objection to certain data processing

SECURITY

We use technical and organizational security measures to protect your data against loss, misuse, or unauthorized access.

USE OF COOKIES AND ANALYTICS TOOLS

Our website uses cookies to provide basic functions (e.g., booking system, language selection) and — if consent is given — for anonymous usage analysis. Further information can be found in our cookie policy.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to adapt this privacy policy as needed, for example due to legal changes or new features on our website. The current version is always available on our website.

SUPERVISORY AUTHORITY

If you believe we have violated data protection laws, you have the right to file a complaint with a data protection supervisory authority:

  • Switzerland: Federal Data Protection and Information Commissioner (FDPIC)

  • EU: The competent data protection authority of your place of residence

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